Important Information

When you buy, renew or transfer a UK domain name with us, you are entering into a contract with IntoNET Technology Ltd and with Nominet UK. You must agree to both Nominet UK and our terms & conditions.

Nominet UK Terms & Conditions

To read the Nominet UK Terms & Conditions click here (Adobe PDF) or click here (Nominet UK website).

IntoNET Technology Ltd Terms & Conditions

Who we are

You are entering into a contract with IntoNET Technology Ltd. Our registered address is 1 Norwich Road, Pulham St. Mary, Diss, IP21 4QU. Our company registration number is 03684030 and our VAT registration number is GB731950340. You can call us on 01379 407 170 or email us at info@intonet-technology.co.uk.

IntoNET Technology Ltd are an Agent of Nominet UK.

Our Commitment To You

By entering into a contract with us we guarantee to offer you a level of service that we are proud of. Our commitment to you is as follows:

  • To register new domain names with Nominet UK in a timely fashion and to ensure domain name renewals are processed on time.
  • To ensure the information we use to register your details with Nominet UK is as accurate as possible.
  • To bill you transparently for initial registration and subsequent renewals of your domain names at least 14 days in advance of renewal.
  • To keep safe your personal information and not disclose it to any other third parties within the bounds of our legal commitment to Nominet UK and any applicable law enforcement agencies.
  • To respond or at least acknowledge any communication you send to us within 24 hours.

Your Commitment To Us

Your obligations to us are as follows:

  • To provide accurate information concerning the name, address and contact details of the person or company that will be the domain name registrant.
  • To provide accurate information concerning the name, address and contact details of the person or company that will be the billing contact for your contract.
  • To inform us in a timely fashion if any of the registrant or billing contacts details change.
  • To not use your domain name for any unlawful purpose, and to ensure that in registering or using your domain name you are not infringing the intellectual property rights of anyone else.

Fees and payment

Our fees for new domain name registration will be set out within the order we take from you for initial domain registration. Our fees for renewal may vary according to any variation in the fees charged to us by Nominet UK and will be communicated to you at least 14 days prior to your domain name renewal becoming due.

For new domain name registrations we will accept payment by credit (fees apply) or debit card, or by direct debit. For domain name renewals we only accept payment by Direct Debit.

Our fees are subject to VAT at the prevailing standard rate.

New domain registration orders which remain unpaid after 14 days will be cancelled. Domain registration renewals which remain unpaid after 14 days past their renewal date will be cancelled.

Term

The term of your contract will be equal to the term of your domain name registration period. This will vary from 1 to 10 years according to your initial registration period or choice of renewal period. The default registration and renewal period is 1 year. Your contract will be renewed under the terms and conditions that prevail at the time of your domain name renewal and will be deemed to have been accepted by you upon receipt of payment or the passing of the domain name renewal date, whichever is sooner, unless you notify us in writing or by email before your domain name renewal date.

Current Fee Schedule

The current fees we charge you for our services are set out below.

Service Applies To Fee Ex. VAT
Domain Registration .uk co.uk .org.uk .me.uk .net.uk .ltd.uk .plc.uk £6.75 per year
Domain Renewal .uk co.uk .org.uk .me.uk .net.uk .ltd.uk .plc.uk £6.75 per year
Transfer In .uk co.uk .org.uk .me.uk .net.uk .ltd.uk .plc.uk FREE
Transfer Out .uk co.uk .org.uk .me.uk .net.uk .ltd.uk .plc.uk £25.00 per domain
POP3 Email Any domain £10.00 per mailbox per year
Hosted Exchange 2016 Email Any domain £15.00 per mailbox per month or
£150.00 per mailbox per year
Payment by Credit Card All services 2% of payment total

How to Complain

If you are unhappy with any part of the service we provide to you then you may submit your complaint in writing to us, and we will respond to you within 24 hours. You can contact us;

  • By EMail to customerservices@intonet-technology.co.uk
  • By writing to our registered company address which is shown on the home page of this web site.

If you are still unhappy with the response then please call us on 0560 065 7283 and ask to speak to our Managing Director, Tim Skipper.

How to Report Abuse

If you wish to report abuse of our services, or a domain name for which we act as an Agent then please send an email with full details of the abuse and how to contact you to abuse@intonet-technology.co.uk.